CUSTOMER
Onboarding
Welcome
We are licensed to do business with Farms, Distributors and Nurseries licensed by the Bureau of Cannabis Control, CDFA. If you have placed an order with our sales team, we will need the following information to get your company set up in our system and scheduled for delivery. These documents must be completed prior to delivery. Call our Sales office if you have any questions: 707-617-2505
Step By Step Onboarding
Copy of a Valid Cal Cannabis License sent to sales@highlinenursery.com
Copy of a sellers Permit sent to sales@highlinenursery.com
If you do not have a sellers permit go to: onlineservices.cdtfa.ca.gov to sign up.
If you do not have a sellers permit we cannot sell to you
California resale certificate – To complete here and email back to sales@highlinenursery.com
Customer Intake Form – Click here
Payment Policy
Payment is due at the time of delivery. We accept Cash, Checks (must be pre-approved by our accounting department), money orders, cashier checks or wire transfers. Wire transfer must be accepted in our account 24 hrs prior to delivery.
If your invoice amount is $10,000 or more, and you intend to pay with Cash and/or Money order, we are required by federal law to have you complete an IRS 8300 form. This form applies to all cash sales over $10,000, not just Cannabis purchases. Please inform your representative – who will be responsible for directly paying our delivery person – that they are required to provide the following information:
State issued Photo ID
Name and Address
Occupation
Social Security #
Birth date
If they are unable to comply, we cannot release the order, so please make them aware of the requirements.
It is illegal to break up an order to avoid this form. The sales department cannot do so under any circumstances.
Return Policy
Please inspect your order thoroughly upon arrival. We at Highline Nursery take great pride in providing our customers with the best clones available and are confident that our clones will thrive given proper care post-delivery.
Highline Nursery cannot warranty plants against conditions that are out of our control. For this reason, once an order is accepted, all sales are final. If you have any questions regarding your order, please do not hesitate to reach out to our office and we will connect you with the correct person to assist you.